As wireless networks are deployed ever more widely, the complexity of the underlying infrastructure means the need for professional, efficient and responsive maintenance and support services has never been greater.
Red-M can offer a comprehensive range of maintenance and support services that are designed to provide you with a fast response and on-site services, as well as complementary support for the skills and expertise of your own staff.
This means that not only do you get the benefit of our technical support, but also help and advice to assist your team in keeping your wireless network healthy and operating at peak efficiency.
Uniquely matched to your requirements
Red-M’s extensive, real-world experience in the field of wireless technologies and solutions highlights that every installation is unique, which means that the maintenance and support services provided are almost always customised in order to match your particular environment.
Red-M can offer:
- A range of service levels and support options to meet all your requirements
- Flexibility to tailor programmes to exactly tie in with your networking needs
- Highly skilled technical personnel with extensive working knowledge of all aspects of wireless operations
As such, the provision of a Red-M maintenance and support service could include some or all of the following elements:
- Comprehensive support for all the products and equipment we sell
- Total system coverage via support for non-Red-M supplied equipment
- Telephone help desk to help quickly diagnose and advise on problems
- Guaranteed on-site response times
- Extended cover over and above normal business hours
- On-site equipment spares for faster service restoration
- Supply of product updates and software upgrades
- Regular audits (RF, Physical, Health & Safety) to ensure compliance and help maintain optimum wireless operation
The precise nature of the service(s) provided, and the associated service level agreement, will be discussed and agreed on an individual basis.
Delivering on the promise
Red-M fully trains its support personnel on each manufacturer’s products, and the company maintains strong relationships with each vendor. Strong management processes help the company consistently deliver a high standard of post-sales service to its customers. Investing in wireless technology to give your business a competitive edge is a major step: Red-M can help you keep that network running at peak efficiency, all day, every day.